Editing Issue Types
The Issue Types assigned to a case can be edited in the General Case Info section. Changes to the Issue Type are captured in the case History.
Important: Changing the Issue Type will remove any reported Outcome, Action Taken, and Custom Fields.
Editing Issue Types
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From the left navigation menu, select Cases.
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Select All Cases.
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Select the desired case.
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In General Case Info, select
Edit next to Issue. -
Select an Issue from the dropdown list.
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Select Save.
Product Information
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